Troubleshooting & FAQs

Trouble Signing In

Reset a forgotten password, confirm your email address, sign in without your two-factor device, and fix Google or Apple sign-in.

Not Getting Emails from Thicket

Check your notification settings, find Thicket emails caught by spam filters, and get email flowing again to an address that bounced.

Invitation Problems

Find an invitation that never arrived, get a fresh one when it expires, fix an invitation sent to the wrong address, and check its status as an admin.

Browser Troubleshooting

Fix pages that will not load or behave oddly: reload, try a private window, turn off extensions, clear site data, and check your network.

System Requirements

The browsers, devices, and network access Thicket needs, and what the apps and tools that work alongside it require.

Enabling Microphone Access

Let your browser use your microphone so you can record voice notes, and fix a microphone button that shows as disabled.

Contacting Support

Reach Thicket support from the app, the support page, or email, include the details that help, and capture a HAR file for slow pages.

How Secure Is Thicket?

Where Thicket stores your data, how it protects connections and accounts, who can see your work, and how to report a security concern.

Using Thicket in Other Languages

Write in any language, set your time zone and time format, and see how search and browser translation handle other languages.