Account, Billing & Settings

Billing and Plans

Compare the Free, Starter and Pro plans, subscribe or change plans, update your card, and see how the free trial ends.

Thicket for Free

See what the Free plan includes, what counts toward its limits, what happens when a trial or paid plan ends, and how to upgrade.

The Admin Area

Find Admin, see what owners and admins can each do there, and get to the right page for billing, people, content and your data.

Account Owners

What account owners can do that admins can't, how to add or remove an owner, and how to hand the account to someone else.

Adding or Removing Administrators

Give trusted teammates admin powers to help run the account, see what admins can and can't do, and take admin access away.

Customizing Your Account

Add your logo, edit message categories, rename project tools, and choose account-wide settings for voice notes and chat history.

Renaming Your Account

Change the name your team sees across Thicket and in the emails it sends. Only account owners can rename the account.

Managing Storage

See how much storage your account uses, find the largest files, know when you are close to the limit, and free up space.

Exporting Your Data

Download a copy of your account's people, projects and project content as a JSON file, and export private chats separately when you need to.

Merging People

Combine two profiles that belong to the same person, so their assignments, projects and posts all end up in one place.

Switching Between Organizations

Use one login for every Thicket organization you belong to, switch between them from the sidebar or the jump menu, and start a new one.

Cancelling Your Account

Stop paying and keep your work on the Free plan, or cancel the account entirely. What cancelling deletes, and how to restore it.