Getting Started as an Owner

When you create a Thicket account, you become the owner of a new organization: the shared space that holds your projects, your people, and your account settings. This guide walks through the first steps. If someone invited you to their organization, start with Getting Started as a Team Member or Getting Started as a Client instead.

Create your account

1. Go to thickethq.com/signup
2. Fill in Name, Email, and Password (at least 8 characters)
3. Tick I agree to the Terms and acknowledge the Privacy Policy
4. Click Create account

To skip the password, tick the box and click Sign up with Apple or Sign up with Google instead.

Thicket emails you a link to confirm your address. Until you click it, a yellow bar at the top of the app reads "Please confirm your email address." If the email hasn't arrived, click Resend email in that bar, or see Not Getting Emails from Thicket.

Name your organization

Next, Thicket asks for your Organization name. Use your company or team name, type it, and click Next: your first project. You can change the name later in Admin (see Renaming Your Account).

An organization created on thickethq.com starts with a 30-day trial of the Pro plan, and you don't enter a card to start it. If you don't subscribe before the trial ends, the organization pauses until an owner chooses a plan, and everything in it is kept. If you chose Start on Free when you signed up, it starts on the Free plan instead, with no trial. The signup and organization pages say which one you're on. See Billing and Plans and Thicket for Free.

Create your first project

Work in Thicket happens inside projects. A project is one place for a piece of work: its messages, to-dos, documents and files, calendar, board, and chat, plus the people working on it. Thicket guides you through your first one in two steps:

1. Type a Project name, such as "Website redesign", and add a description if you like
2. Click Create project
3. On the project page, click Open To-dos, type one thing that needs doing, and click Add this to-do
4. Click Finish to close the guide

You can click Skip the guide at any point. After that, start a new project any time with New project on Home. The form works the same way (its first field is labeled Name), and it adds a Start from menu once your account has project templates. It also links to the Templates page, where templates are set up.

A new project is invite-only: only you and the people you add can see it. Turn on Open to everyone so everyone in your organization except clients can see it. Every new project starts with six tools switched on: Message Board, To-dos, Docs & Files, Calendar, Boards, and Chat. You can switch any of them off, or add Check-ins, later. See Creating and Setting Up a Project and How to Work in Thicket.

Explore the sample project

Your new organization also comes with a sample project called Website Redesign, marked Sample on Home. It shows a project that a team has been working in for a few weeks: messages with replies, to-do lists, docs and files, a board, a calendar, and a chat. Open it to see how the tools look in use, change anything you like, and delete it from the project menu when you're done. The sample doesn't count toward your plan's project limit.

Invite your team

Owners and admins invite people. Everyone else can ask one of them.

1. On Home, click Invite people to open the invitation form
2. Under Who are you inviting?, choose Team member or Client
3. Enter each person's Email, and their Full name and Job title if you like. Click Add another person to invite several at once
4. Add a personal note to the invitation email if you like (links and web addresses aren't allowed in it), and tick the projects they should join
5. Click Send invitations

Team members can see every project that's open to everyone, plus the ones you add them to, and they can create projects of their own. Clients see only the projects you add them to, and inside those, only the items you choose to share. Everyone you invite gets an email with a button to join. The invitation expires after 14 days.

Thicket's plans are priced per organization, not per user. The Free and Starter plans include 20 people, clients included, and Pro has no limit. For the details, see Inviting People and Working with Clients.

Set up the rest of your account

None of this is required to start working, but it's worth a look in your first week:

• Admin, on Home or in the menu under your organization's name at the top of the sidebar, holds the account settings: its name and logo, billing, security, and who can do what. See The Admin Area.
• My settings, in the menu under your name at the bottom of the sidebar, holds your own profile, time zone, and notification choices. See Your Profile and Preferences and Notification Settings.
• The iPhone and iPad app keeps you up to date away from your desk. See Thicket for iPhone and iPad.

Getting around

• Home lists your projects and what's been happening across them. See The Home Screen.
• Search in the sidebar, or ⌘J on a Mac (Ctrl+J on Windows), jumps to any project, person, or page.
• Chats + Notifications, at the top right of every page, collects mentions, assignments, and replies. See Chats and Notifications.
• The Me section of the sidebar gathers your own assignments, events, drafts, bookmarks, notes, and cheers. See My Bar.

During your first week, a few short messages from the Thicket team arrive in Chats + Notifications with tips on these same topics. To read them again later, click Support at the bottom of the sidebar, then Read the getting-started messages. The same Support window has a form for writing to Thicket support. See Contacting Support.