Name: Thicket
Brand: Thicket
Availability: InStock

Work in Thicket happens in projects. A project holds everything about one piece of work: its messages, to-dos, docs and files, calendar, board, and chat. Make one for each client engagement, product launch, internal initiative, or recurring process your team runs.

Creating a Project

Owners, admins, and members can create projects. Clients can't.

On Home, click New project.
Type a Name. Add a Description if you like: a sentence about what the project is for, shown on the project's card on Home.
Leave Open to everyone on so everyone in your organization can see the project, or switch it off to choose who has access. See Who Can See a Project below.
Click Create project.

The project opens with six tools ready to use: Message Board, To-dos, Calendar, Docs & Files, Boards, and Chat. You're added to it, and it's starred on your Home, which keeps it near the top of your project list.

When your team has project templates, the New project page also shows a Start from menu. Pick a template and the new project begins with that template's tools and content. Either way, the page links to the Templates page, where templates are set up. See Project and To-do List Templates.

How many projects your plan allows

The Free plan includes 1 active project, Starter includes 3, and Pro has no limit. Only active projects count: archived and trashed projects and templates don't. When you reach the limit, the form tells you under the Name field, and account owners get a See plans & upgrade link. Archiving a finished project frees up its place. See Billing and Plans.

The Project Page

A project's page shows a card for each tool that's switched on, with a live preview of what's inside: the newest messages, open to-dos you can check off right there, this month's calendar, recent files, the board's columns, and the latest chat lines. Click anywhere on a card to open the tool. Hovering over the Message Board, Docs & Files, or Calendar card shows a shortcut: New message, New document, or New event.

Around the cards you'll find:

The top bar: the project's health when it's switched on (see Project Health), its start and end dates when it has them (see Roadmap), and its hours when Timesheet is on. It stays at the top as you scroll.
Under the project's name: the people on the project, how many were active recently, and View all activity.
The bell: your notifications for this project alone. Choose Yes, notify me about everything, Only when someone @mentions me, or Use my account-wide setting. See Notification Settings.
The ••• menu: project settings and actions, described below.
Latest activity: recent work in the project, day by day, under the cards.

To change the order of the tool cards, drag them. The order is saved for the project, so everyone on it sees the same layout.

Turning Tools On and Off

Every project has one of each tool. Switch off the ones a project doesn't need and their cards disappear. Nothing inside is deleted: switch the tool back on and everything returns.

To add a tool, click Add a tool under the cards. The menu lists the tools that are switched off, such as Check-ins, which starts off in new projects. Click one to switch it on. External link adds a card that links to another service, like GitHub, Figma, or Zoom (see External Links).
To switch tools off or rename them, open the ••• menu and choose Customize tools…. This opens the Tools section of Project settings, where each tool has an on/off switch and a name box. Type a new name and press Enter to rename the tool in this project only. Clear the box to go back to the default name.

Owners and admins can also rename tools for every project at once in Admin > Rename project tools. A name set on a single project wins over the account-wide one. See Customizing Your Account.

The Clients tool isn't in this list. It appears when a project starts working with clients, from the Clients tab of the project's people page. See Working with Clients.

Project Settings

Open the ••• menu and choose Project settings to change:

Name and Description.
Starts and Ends: set both dates or neither. Pick one and the other fills in, and Remove dates clears both. A project with dates appears on the Roadmap, and its page shows how far along it is.
Open to everyone: who can see the project (see the next section).
Logo: a small square image shown next to the project's name on its page. Click Upload logo; images up to 10 MB work.
Project health: owners and admins can switch on Indicate progress to show a health gauge at the top of the project.
Timesheet: lets your team log hours on the project and its to-dos, messages, docs, files, cards, and events. It's off by default. See Timesheets.
Show activity: shows the recently active people and the activity feed on the project page. It's on by default.

The General section (the name, description, dates, and Open to everyone) saves when you click Save changes. The other switches save as soon as you flip them.

Apart from Project health, anyone on the project except clients can change these settings. If an admin has turned on Restrict who can edit project details, only owners, admins, and the person who created the project can. Everyone else still sees the settings, grayed out, with a note saying who can change them. See Permissions.

Who Can See a Project

A project is either open to everyone or invite-only.

Open to everyone: every owner, admin, and member in your organization can see and work in the project. Nobody needs to be added or to join.
Invite-only: only the people added to the project can see it. Being an admin doesn't give anyone access to an invite-only project. Account owners can list every project on the account and add themselves to any of them in Admin > Access any project.

Clients never see a project just because it's open to everyone. They have to be added to it, and even then they only see the items your team shares with them. See What Clients Can See and Do.

To see who's on a project, click the people line under its name ("7 people on this project", for example). That opens Who can see this project, where you can:

Switch an open project to invite-only with Make it invite-only, or open an invite-only one with Open it to everyone on the team.
On an invite-only project, add people under Add more people to this project, or click Remove next to someone's name.
Take yourself off an invite-only project with Remove yourself.

Making a project invite-only, with Make it invite-only or by switching off Open to everyone in Project settings and saving, asks you to confirm first. The confirmation names who keeps access: you, and the people already added to the project directly. Everyone else on the team loses access until someone adds them.

See Adding People to a Project for the details, including inviting someone new by email.

The ••• menu at the top right of the project page holds:

Project settings and Customize tools…, described above.
Save as a project template…: turns this project's setup into a template. See Project and To-do List Templates.
Copy link: copies the project's address so you can paste it anywhere.
Leave this project, on invite-only projects only. A project that's open to everyone can't be left: to hear less from it, set its bell to Only when someone @mentions me. See Leaving a Project or an Account.
See archived items: this project's archived items, grouped by tool, with Unarchive and Put in the trash on each.
See items in the trash: this project's trashed items, with a Restore button on each.
Archive this project and Move to the trash: shown to owners, admins, and the project's creator.

Clients don't see this menu.

Archiving and Trashing a Project

When a project is finished, archive it. Archiving hides the project from Home and keeps everything in it. Archived projects don't count toward your plan's project limit.

If you don't need a project anymore, move it to the trash. A trashed project is deleted for good, with all of its files, 30 days after it was trashed.

Owners, admins, and the person who created a project can archive, trash, and restore it:

Open the project's ••• menu.
Choose Archive this project or Move to the trash.
Confirm with Archive project or Move to the trash.

You can also use the Archive or trash section at the bottom of Project settings. While the project is active, it has Archive project, which asks you to confirm, and Move to trash. Once the project is archived or in the trash, it has Unarchive project or Restore project instead.

To find a project again, click See all next to Projects on Home. The Project directory lists your Active projects, then the Archived ones and those In the trash. Click Unarchive or Restore to bring one back. A restored project counts toward your plan's project limit again. See Archiving, Trash, and Restoring for items inside a project.

Creating and Setting Up a Project