Everyone in your account is listed on the People page. Owners and admins run the roster from there: they invite people, choose what each person can access, change roles, and remove people who have left. For everyone else, it's a directory of who's who.

The People Directory

Click People in the sidebar. The directory groups people by the company they belong to: your team under your account's company, clients and outside collaborators under theirs, and anyone without a company under Everyone else. Each row shows the person's name and job title, with a badge for their role: Owner, Admin, Member or Client. AI agents in your account carry an Agent badge.

Owners and admins also see each person's email address. Everyone else sees only their own.

To find someone, type in Search for a person…. It matches names, job titles and company names, and for owners and admins, email addresses too. Click a person's avatar to open their card, which shows their role, title and company, location, local time, status, and any out-of-office dates.

Two more badges can appear on a row:

Out until a date means the person is out of office.
Email bouncing means Thicket's emails to that address are bouncing, so the person isn't getting notifications by email. Owners and admins see it on anyone's row, and everyone sees it on their own. Ask the person to change their email address in My settings. If it's your own address, My settings shows a notice too: change the address there, or contact support to clear the block if the address is right.
Email paused means Thicket isn't emailing the person right now, so they get their notifications in Thicket only. Owners and admins see it on anyone's row. The address works, so there's nothing to change: the person sees why in My settings and can turn email back on there.

Who Can Manage People

Owners and admins manage people. An admin can manage everyone except owners: only an owner can change or remove another owner. Permissions lists everything each user type can do.

Team members and clients see the directory without the Invite people button or the ••• menus. Clients see only the account's owners and admins and the people on the projects they're on, not the whole account. If you're a team member and need something changed, click your account's name at the top of the sidebar and choose Admin: the page lists your account's owners and admins, so you know who to ask.

Nobody changes their own role or removes themselves from the People page. To leave an account, see Leaving a Project or an Account.

Managing Someone

Click People in the sidebar.
Click the ••• button at the end of the person's row.
Choose what to change:
- Edit info… for their job title, company, out-of-office dates and two-factor authentication
- Change access… for the projects they're on
- Change role to make them an owner, admin, member or client (see Changing User Types)
- Remove from organization to end their access to the account (see Removing People)

Editing Someone's Info

Edit info… opens a page with a card for each part of the person's entry:

Work info: set their Job title, and for an outside collaborator or a client their Company, then click Save changes. This is how they appear on the People page and on their card. Owners, admins and members always belong to your account's company, so theirs stays as it is.
Project access: how many projects they're on, with a Change access… button.
Out of office: if they're away and forgot to set it, turn on the switch, choose the First day away and Last day away, and click Save dates. Everyone sees an OUT badge on their avatar between those dates, in every Thicket account they belong to.
Two-factor authentication: if they've lost their authenticator app and their recovery codes, click Turn off two-factor… (it's there while two-factor is on for them), then confirm with Turn off two-factor. They can then sign in with their usual method and set two-factor up again. Their remembered devices are revoked too. Only an owner can do this for another owner.

A person's name, email address and photo belong to them, so they aren't on this page. People change those themselves in My settings (see Your Profile and Preferences).

Changing Which Projects Someone Is On

Change access… opens a page titled with their first name, such as "What can Priya access?". It lists every active project in the account, with archived projects in a separate list. Admins can't open this page for themselves: an admin's projects are the ones they've been added to, and only an owner can change that. Owners can join any project from Admin > Access any project.

Tick the projects the person should be on, and untick the ones they shouldn't. Check all and Check none apply to the active projects.
Click Save access.

Projects that are open to everyone on the team are already ticked and marked "everyone's on it", because every team member has access to them. For a client, the page lists only projects that work with clients.

People get an email naming the projects you added them to, unless they've turned email notifications off. Nobody is notified when you take them off a project.

More People Tools in Admin

Open Admin from the menu under your account's name at the top of the sidebar:

Add or remove admins and Account owners: see Adding or Removing Administrators and Account Owners.
Reassign someone's to-dos (owners only): move, clear, or share out all of a person's open to-dos, across the account or in one project.
Merge people: combine two entries that belong to the same person. See Merging People.
Manage companies and Manage groups: see Companies and Groups.